Disgusting service - Ardenhoff Boksburg

I purchased a diesel high pressure washer for a small business that I started in June 2024,i went to the branch at Boksburg and was assisted by salesman Donovan, I advised him that I am opening up a pressure cleaning business and need a good reliable machine, he advised me that I should purchase a diesel power washer, which cost me 20k. I paid for the machine and advised Donovan that I will come the next day to collect the machine, when I went the next day to pick up a brand new machine, it was leaking oil, I then advised them I can't take a brand new machine which is leaking oil, they then gave me another new machine, which was fine for about a month, until that machine started leaking oil, I then took the second machine to the store, the store manager Denton, had a look and advised the team to exchange the machine for another new machine, which was given to me in exchange for the leaking machine. This machine worked for about 6 months until the oil started leaking again, the nuts and bolts started breaking whilst I was using the machine, the wheels were starting to break, in simple terms the machine was falling apart. I took the machine back to the store on Saturday the 08th of February 2025, at first the service received was disgusting, until I voiced my opinion as I was frustrated with this machine going back and forth, being it now the fourth time in 8 months. The manager then advised me that he will do an assessment on Monday and call me back with feedback, I clearly advised the manager that I want a full refund as I run a business and can't be doing this with an inferior quality machine.

Today I received a called from Thabo, who works in service, not even from the manager, Thabo advised me at first that the assessment has been done and that they can repair the machine for me, although I will need to wait as they need to order parts, I advised Thabo that I don't want any repaired machine, I want a refund an that he should discuss with the manager and area manager and get back to me. I received a call about 30 mins ago from Thabo advising me that he spoke to the manager and the manager said that he can do a refund for me, however they will charge me a 30% handling fee, what nonsense is that? I must pay 6k for a handling fee for a machine that was sold to me that clearly can't handle the job due to poor quality parts and has inconvenienced my business and has cost me financially.

This is unacceptable and the service from Ardenhoff is pathetic and disgusting.

I have copied and pasted section 55 of the consumer protection act,for your perusal.

Section 55 of the Consumer Protection Act (CPA) of South Africa sets out the requirements that goods must meet to be considered acceptable. This includes quality, durability, and suitability for purpose. Requirements Goods must be of good quality Goods must be free of defects Goods must be in good working order Goods must be suitable for their intended purpose Goods must be durable and usable for a reasonable period of time Goods must comply with public regulations Consumer rights If goods do not meet the requirements of Section 55, the consumer can return them to the supplier The consumer can request a repair, replacement, or a full refund The supplier cannot force the consumer to choose a repair over a refund or replacement The consumer can insist on a cash refund.