MC
Marius C
1 reviews | Active since Jan 2023
04 Apr 2024, 14:04
BAD CUSTOMER SERVICE
Adendorf Edenvale has the Worst customer service ever. This is not my first bad experience but my first review something must be done. Rude and abrupt. Making personal calls while I stand and wait to be helped. Checking messages on his phone while I stand there waiting. I was there for over 30 min and STILL was not even assisted. There is no urgency they are not friendly the sad part is I'm sure he is the manager there (I could be wrong). It's got to be one of the worst stores to go to (I have been to the Boksburg branch and its Fantastic especially the young gentleman in repairs that fixed my chainsaw. He should manage the branch in Edenvale)
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Adendorff Machinery Mart's replyOfficial
04 Apr 2024, 14:49Dear Marius Coetzer,
I hope this message finds you well. My name is Jacques Potgieter, and I am writing on behalf of Adendorff Machinery Mart. Firstly, I want to express our sincere apologies for the unpleasant experience you encountered at our Edenvale branch
I want to assure you that we are taking your feedback seriously.
We are currently investigating the matter internally to address the issues you raised promptly. Rest assured, appropriate measures will be taken to rectify these behaviours and ensure that all our customers receive the prompt and courteous service they deserve.
We greatly appreciate your recognition of the excellent service provided at our Boksburg branch, and I will certainly pass along your commendation to the team there.
Your satisfaction is our top priority, and we are committed to restoring your faith in our service. If there is anything further you would like to discuss or if you have any additional feedback, please feel free to reach out to me directly at *** .
Thank you for bringing this matter to our attention, Marius. We appreciate your patience and understanding as we work to address your concerns.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart
Adendorff Machinery Mart's reply04 Apr 2024, 14:49
Official
Dear Marius Coetzer,
I hope this message finds you well. My name is Jacques Potgieter, and I am writing on behalf of Adendorff Machinery Mart. Firstly, I want to express our sincere apologies for the unpleasant experience you encountered at our Edenvale branch
I want to assure you that we are taking your feedback seriously.
We are currently investigating the matter internally to address the issues you raised promptly. Rest assured, appropriate measures will be taken to rectify these behaviours and ensure that all our customers receive the prompt and courteous service they deserve.
We greatly appreciate your recognition of the excellent service provided at our Boksburg branch, and I will certainly pass along your commendation to the team there.
Your satisfaction is our top priority, and we are committed to restoring your faith in our service. If there is anything further you would like to discuss or if you have any additional feedback, please feel free to reach out to me directly at *** .
Thank you for bringing this matter to our attention, Marius. We appreciate your patience and understanding as we work to address your concerns.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart