JvdW
James van der Walt
1 reviews | Active since Dec 2024
17 Mar 2025, 18:57
Adendorff Witbank pathetic service
I was in contact with Adendorff's branch in Witbank regarding a belt for my concrete mixer. Eventually via WhatsApp, customer interaction was running smoothly, received a quote for a belt promptly. I then requested an updated quote for a second belt, suddenly, no response... two phone calls later, after first call no reaction whatsoever and a promise that the belts will be available within 3 days at the branch given with the second call a week later, received a WhatsApp with the updated quote, also stating, the belts will only be available after 4 days... Pathetic service to say the least!!!
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Adendorff Machinery Mart's replyOfficial
18 Mar 2025, 11:16Good morning Mr van der Walt,
Thank you for taking the time to make us aware of your frustrations. Our aim is to ensure that each query and request is attended to as soon as possible, and that we deliver on our commitments. We have clearly failed on the final deliverance in your situation and we sincerely apologize for the inconvenience caused. I believe that our team in the branch has reached out to you and that arrangements are in place to have the items delivered to our branch by tomorrow.
We are looking at our processes to determine where this error slipped in and will make sure to prevent a similar occurrence taking place in the future.
Kind Regards
The Adendorff Team
Thank you for taking the time to make us aware of your frustrations. Our aim is to ensure that each query and request is attended to as soon as possible, and that we deliver on our commitments. We have clearly failed on the final deliverance in your situation and we sincerely apologize for the inconvenience caused. I believe that our team in the branch has reached out to you and that arrangements are in place to have the items delivered to our branch by tomorrow.
We are looking at our processes to determine where this error slipped in and will make sure to prevent a similar occurrence taking place in the future.
Kind Regards
The Adendorff Team
Adendorff Machinery Mart's reply18 Mar 2025, 11:16
Official
Good morning Mr van der Walt,
Thank you for taking the time to make us aware of your frustrations. Our aim is to ensure that each query and request is attended to as soon as possible, and that we deliver on our commitments. We have clearly failed on the final deliverance in your situation and we sincerely apologize for the inconvenience caused. I believe that our team in the branch has reached out to you and that arrangements are in place to have the items delivered to our branch by tomorrow.
We are looking at our processes to determine where this error slipped in and will make sure to prevent a similar occurrence taking place in the future.
Kind Regards
The Adendorff Team
Thank you for taking the time to make us aware of your frustrations. Our aim is to ensure that each query and request is attended to as soon as possible, and that we deliver on our commitments. We have clearly failed on the final deliverance in your situation and we sincerely apologize for the inconvenience caused. I believe that our team in the branch has reached out to you and that arrangements are in place to have the items delivered to our branch by tomorrow.
We are looking at our processes to determine where this error slipped in and will make sure to prevent a similar occurrence taking place in the future.
Kind Regards
The Adendorff Team