Adendorff Machinery Mart EL an utter letdown

Adendorff East London is a true example of bad customer service. After visiting in store and relaying my interest in a product which was at that time out of stock, I gave the salesperson my contact information and asked him to please notify me when the next consignment would be due. More than 3 weeks later I had still not received any communication from Adendorff East London and proceeded to order the product online for collection at the East London Branch. The following Monday I finally received both an email and a phonecall from Adendorff East London, both informing me that the specific product was still out of stock. Furthermore I was informed in both instances that the product would take a further 2 weeks to arrive and if I would need the product sooner an additional fee would be payable by me for a courier service to cart the product to East London.

To put my frustration at this matter into perspective let us review the information contained on the Adendorff website. The website states that a product will be delivered withing 4 to 6 days from the date of purchase (this being the 31st of October 2020) and gives no further information whatsoever with regards to a branch not having stock and any further charges involved other than the purchase price of the item.

The onus, therefore, is on Adendorff to ensure that the product arrives within the prescribed times and any extra fees involved would be the responsibility of Adendorff to carry and not simply be passed on to the end customer. How can they, with a clear conscience, make their problem the customers problem. How many times have they perhaps fleeced other unwitting customers in this way?.... One wonders.

I am truly, utterly dissatisfied with the poor customer service and relations that I have received not only from the salesperson but also from the manager with regard to this matter, both of which refuse to take responsibility for the lack of basic information which then results in a transaction which, at most, creates a misleading message to the end customer with regards to procedural points. I feel that Adendorff as a company as well as the East London branch should be held accountable for this situation and that measures should be put into place to create a fair shopping environment for potential customers.

This said, I refuse to pay an extra fee that I was not made aware of at the time of purchase as I regard this behaviour as unacceptable and most definitely ******* and just a short step away from theft. How can anyone be willing to happily pay for something that they were not aware of at the beginning of a transaction

I am truly disgusted at this behaviour

A disgruntled customer