Adendorff Machinery Mart Bad Service.

Item: Adendorff Machinery Mart
Rating: 1
Author: Dalene C

Shame on you. Drove 2 hours specifically to your main branch as the others closer does not always have enough stock on hand. (We buy few of each when we buy). We also wanted to experience the "Main" shop. At Aeroton was told that they do not have stock on the floor (Not even 1) of the goods we needed but has in Warehouse (Same Building door connecting the two) and that I must come back the following day. Ok so I am expected to spend 4 more hours and 400Km on the road because stock cannot be provided with massive warehouse /store in the same building. Remember that it is people like me supporting you since your beginning that made it possible to grow till where you are now. Now we are the ones standing there in a shop where we are treated like the sales staff (Especially at the counter) is doing us a Favour. BAD BAD Adendorff's

Helpful (0)

Replies (1)

Adendorff Machinery Mart's replyOfficial

16 Mar 2024, 08:14

Dear Gert Coertze,

I hope this message finds you well. My name is Jacques Potgieter, and I am writing to you on behalf of Adendorff Machinery Mart.

I want to thank you for taking the time to share your feedback with us. Your input is incredibly valuable.

I am truly sorry to hear about the inconvenience you faced regarding the lack of stock availability on the floor despite the presence of stock in our warehouse. Your frustration is completely understandable.

Every customer, including yourself, deserves to be treated with the utmost professionalism and courtesy, and I assure you this will not happen again.

Gert, your loyalty and support over the years have been invaluable to us. Your satisfaction is our top priority, and we are committed to making things right.

Please feel free to reach out to me directly at *** if you would like to discuss your experience further or if there is anything else we can do to assist you.

We truly appreciate your continued support and hope to have the opportunity to regain your trust and confidence in Adendorff Machinery Mart.

Kind regards
Jacques Potgieter
Adendorff Machinery Mart Team

Adendorff Machinery Mart's reply16 Mar 2024, 08:14

Official