MvdW
Marius van der Walt
1 reviews | Active since Mar 2009
10 Feb 2025, 07:44
Adendorff dissappoints!
In September I ordered a Mig torch and then ordered the correct one from Adendorff. I shipped the first one back to Addendorff Edenvale/Germiston via The Courier Guy. I also sent an email to Adendorff but has of yet heard nothing regarding my refund. This is unacceptable from a professional supplier. It has now been 5 months...
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Replies (2)
Adendorff Machinery Mart's replyOfficial
10 Feb 2025, 08:29Morning Marius,
Thank you for escalating the matter and sharing your frustration. We fully agree, this should not have taken this long at all. We will be following this up immediately. Please accept our most sincere apologies for the poor service you have received. Our aim is and remains always to meet and exceed our customer's expectations. We will have an answer for you shortly.
Kind Regards
The Adendorff Team
Thank you for escalating the matter and sharing your frustration. We fully agree, this should not have taken this long at all. We will be following this up immediately. Please accept our most sincere apologies for the poor service you have received. Our aim is and remains always to meet and exceed our customer's expectations. We will have an answer for you shortly.
Kind Regards
The Adendorff Team
Adendorff Machinery Mart's reply10 Feb 2025, 08:29
Official
Morning Marius,
Thank you for escalating the matter and sharing your frustration. We fully agree, this should not have taken this long at all. We will be following this up immediately. Please accept our most sincere apologies for the poor service you have received. Our aim is and remains always to meet and exceed our customer's expectations. We will have an answer for you shortly.
Kind Regards
The Adendorff Team
Thank you for escalating the matter and sharing your frustration. We fully agree, this should not have taken this long at all. We will be following this up immediately. Please accept our most sincere apologies for the poor service you have received. Our aim is and remains always to meet and exceed our customer's expectations. We will have an answer for you shortly.
Kind Regards
The Adendorff Team
Adendorff Machinery Mart's replyOfficial
10 Feb 2025, 12:47Morning Marius,
We have completed the investigation with our accounts department. The payment was made back into your account on the 3rd October 2024. Can you please check and confirm this? I will send through the proof of payment to your email address.
We have completed the investigation with our accounts department. The payment was made back into your account on the 3rd October 2024. Can you please check and confirm this? I will send through the proof of payment to your email address.
Adendorff Machinery Mart's reply10 Feb 2025, 12:47
Official
Morning Marius,
We have completed the investigation with our accounts department. The payment was made back into your account on the 3rd October 2024. Can you please check and confirm this? I will send through the proof of payment to your email address.
We have completed the investigation with our accounts department. The payment was made back into your account on the 3rd October 2024. Can you please check and confirm this? I will send through the proof of payment to your email address.