AP
Angie P
1 reviews | Active since Jun 2022
14 Dec 2022, 04:23
VOUCHER PAYED IMMEDIATE - NOT RECEIVING
NO WORDS CAN DESCRIBE MY DISSAPOINTMENT!!!! 3 X IN 4 DAYS I bought vouchers and not received... Immediate payments made and their excuses are bored by now......Not reflecting.....Account department need to check....then you need to sent proof of pay......after the matter is resolved you spent more money and bankfees for POP THAT NEED TO BE SENT...... USE ACOIN DAILY AND WISH I CAN HAVE A ONE ON ONE and give peace of my mind........ MONEY WENT THROUGH MY ACCOUNT DIRECT TO ACOIN......PLEASE PROVIDE US WITH GOOD SERVICE AS WE DESERVE.....!!!!!!!
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aCoin's replyOfficial
15 Dec 2022, 08:57Hi Angie,
Thank you for reaching out and apologies for the inconvenience.
After investigating this matter with our support agents, we cannot allocate the voucher as it seems you are using multiple cell phone numbers and references.
Please be sure to use one account, cell phone umber and reference when purchasing the voucher(s).
We trust you find the above to be in good order and thank you for your continued support.
As always, should you have any concerns or questions, please feel free to chat to us via our live support channel.
Regards,
The aCoin Team
Thank you for reaching out and apologies for the inconvenience.
After investigating this matter with our support agents, we cannot allocate the voucher as it seems you are using multiple cell phone numbers and references.
Please be sure to use one account, cell phone umber and reference when purchasing the voucher(s).
We trust you find the above to be in good order and thank you for your continued support.
As always, should you have any concerns or questions, please feel free to chat to us via our live support channel.
Regards,
The aCoin Team
aCoin's reply15 Dec 2022, 08:57
Official
Hi Angie,
Thank you for reaching out and apologies for the inconvenience.
After investigating this matter with our support agents, we cannot allocate the voucher as it seems you are using multiple cell phone numbers and references.
Please be sure to use one account, cell phone umber and reference when purchasing the voucher(s).
We trust you find the above to be in good order and thank you for your continued support.
As always, should you have any concerns or questions, please feel free to chat to us via our live support channel.
Regards,
The aCoin Team
Thank you for reaching out and apologies for the inconvenience.
After investigating this matter with our support agents, we cannot allocate the voucher as it seems you are using multiple cell phone numbers and references.
Please be sure to use one account, cell phone umber and reference when purchasing the voucher(s).
We trust you find the above to be in good order and thank you for your continued support.
As always, should you have any concerns or questions, please feel free to chat to us via our live support channel.
Regards,
The aCoin Team