ES
Eden S
1 reviews | Active since Apr 2019
28 Aug 2023, 17:04
**** service
It's been almost a month and I am still waiting for vouchers I never received!! Each time I query with live chat I am being told it's being looked into or investigated by accounts!!! Where's my vouchers and why is this service so horrible!!!!!!!!
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Replies (1)
aCoin's replyOfficial
28 Aug 2023, 17:27Hi Eden,
Thanks for your message.
Our support team have been looking into this matter for you and have advised as follows:
1) Your payment via PayShap was not received into our bank account;
2) We have triple checked our statements and the funds do not reflect;
3) Our support team advised you to please contact PayShap to determine what happened with the payment and further requested a Proof of Payment which we have not received.
4) Our accounts team have also noted that there have been a number of issues pertaining to PayShap payments which are not going through. Unfortunately we cannot issue a voucher if funds have not been received successfully. In this regard, kindly make use of purchasing an aCoin voucher through any of the major banks which we are affiliated with. For a quicker turn around, feel free to purchase an aCoin voucher through Ozow for an instant payment solution.
Please stay in touch with our Support team should you have any further questions or concerns.
Regards,
The aCoin Team
Thanks for your message.
Our support team have been looking into this matter for you and have advised as follows:
1) Your payment via PayShap was not received into our bank account;
2) We have triple checked our statements and the funds do not reflect;
3) Our support team advised you to please contact PayShap to determine what happened with the payment and further requested a Proof of Payment which we have not received.
4) Our accounts team have also noted that there have been a number of issues pertaining to PayShap payments which are not going through. Unfortunately we cannot issue a voucher if funds have not been received successfully. In this regard, kindly make use of purchasing an aCoin voucher through any of the major banks which we are affiliated with. For a quicker turn around, feel free to purchase an aCoin voucher through Ozow for an instant payment solution.
Please stay in touch with our Support team should you have any further questions or concerns.
Regards,
The aCoin Team
aCoin's reply28 Aug 2023, 17:27
Official
Hi Eden,
Thanks for your message.
Our support team have been looking into this matter for you and have advised as follows:
1) Your payment via PayShap was not received into our bank account;
2) We have triple checked our statements and the funds do not reflect;
3) Our support team advised you to please contact PayShap to determine what happened with the payment and further requested a Proof of Payment which we have not received.
4) Our accounts team have also noted that there have been a number of issues pertaining to PayShap payments which are not going through. Unfortunately we cannot issue a voucher if funds have not been received successfully. In this regard, kindly make use of purchasing an aCoin voucher through any of the major banks which we are affiliated with. For a quicker turn around, feel free to purchase an aCoin voucher through Ozow for an instant payment solution.
Please stay in touch with our Support team should you have any further questions or concerns.
Regards,
The aCoin Team
Thanks for your message.
Our support team have been looking into this matter for you and have advised as follows:
1) Your payment via PayShap was not received into our bank account;
2) We have triple checked our statements and the funds do not reflect;
3) Our support team advised you to please contact PayShap to determine what happened with the payment and further requested a Proof of Payment which we have not received.
4) Our accounts team have also noted that there have been a number of issues pertaining to PayShap payments which are not going through. Unfortunately we cannot issue a voucher if funds have not been received successfully. In this regard, kindly make use of purchasing an aCoin voucher through any of the major banks which we are affiliated with. For a quicker turn around, feel free to purchase an aCoin voucher through Ozow for an instant payment solution.
Please stay in touch with our Support team should you have any further questions or concerns.
Regards,
The aCoin Team