JN
Johnny N
1 reviews | Active since Dec 2022
14 Dec 2022, 08:38
No
Bought vouchers on 12 december didnt receive voucher numbers .Battling since then sent bank statements ,proof of payment via payment history with endore technologies info and my cell as ref still no help.
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aCoin's replyOfficial
15 Dec 2022, 08:52Hi Johnny,
Thank you for reaching out and apologies for the inconvenience.
As per your chat with our live support agent(s), we require the actual proof of payment document so we can issue the voucher(s). Unfortunately, we cannot accept a payment history document as this does not show all the meaningful information that we require, for example: reference used etc.
We trust you find the above to be in order and thank you for your continued support!
As always, should you have any questions or concerns, please do not hesitate to reach out via our live support channel.
Regards,
The aCoin Team
Thank you for reaching out and apologies for the inconvenience.
As per your chat with our live support agent(s), we require the actual proof of payment document so we can issue the voucher(s). Unfortunately, we cannot accept a payment history document as this does not show all the meaningful information that we require, for example: reference used etc.
We trust you find the above to be in order and thank you for your continued support!
As always, should you have any questions or concerns, please do not hesitate to reach out via our live support channel.
Regards,
The aCoin Team
aCoin's reply15 Dec 2022, 08:52
Official
Hi Johnny,
Thank you for reaching out and apologies for the inconvenience.
As per your chat with our live support agent(s), we require the actual proof of payment document so we can issue the voucher(s). Unfortunately, we cannot accept a payment history document as this does not show all the meaningful information that we require, for example: reference used etc.
We trust you find the above to be in order and thank you for your continued support!
As always, should you have any questions or concerns, please do not hesitate to reach out via our live support channel.
Regards,
The aCoin Team
Thank you for reaching out and apologies for the inconvenience.
As per your chat with our live support agent(s), we require the actual proof of payment document so we can issue the voucher(s). Unfortunately, we cannot accept a payment history document as this does not show all the meaningful information that we require, for example: reference used etc.
We trust you find the above to be in order and thank you for your continued support!
As always, should you have any questions or concerns, please do not hesitate to reach out via our live support channel.
Regards,
The aCoin Team