LACK OF SERVICE #ANGRY

aCoin is an online payment method i use to purchase vouchers online and use on other sites online. I make a number of these purchases on a regular basis by direct EFT and I alway do immediate clearance which my bank charges me for. Lately I purchase a voucher as I always do and I don't get my voucher number .... I get every excuse under the sun and no voucher... I email my proof of payment multiple times because you always get a different agent answering the chat and you have to go through the entire problem for the 5th time and send the documents for the 5th time then to get told it has been escalated to their account but they only work Monday to Friday.So a voucher that I purchased on last week Thursday and 1 on Friday ... I have still not recieved . . now I must wait until Monday. Whenever this happens I check with my bank and because I pay for immediate clearance the money is transferred out of my account immediately and then aCoin say it doesn't reflect in their account... It has sometimes taken 5 days to resolve an issue like this Considering I have spent over R200k with aCoin since March I would really think they would be more helpful and send me my voucher immediately because the money has definitely arrived in their account.... #FRUSTRATED #ANGRY DONT USE aCoin they aren't worth the stress!