Disgusting chat support function

On Monday the 25th September at around 08:57am I made a deposit to aCoin via their ATM deposit channel...using the FNB ATM....having used the correct account details, reference and deposit instructions I failed to receive the SMS containing my voucher number. When logging in to the website and asking for assistance via the support chat function I hit a brick wall...

The support chat service is horribly useless with absolutely no customer service in mind. I explained exactly what I have now above to the agent and provided proof only to be told oh shame, just wait....having considered the probability of technical delays for whatsoever reasons there may be, I do firmly believe that the support team could have provided a solution to the issue....that disgusting team did not even attempt to help resolve the issue just continue telling me to wait.