jE
johan E
1 reviews | Active since Apr 2023
21 Apr 2023, 19:11
crazy ****
friday night she tells me to wait 24 WORKING BUSINESS HOURS *** is this?? sent proof of my slip of the voucher i bought on scode but ****ing wait 24 working hours thats a whole ****ing week
Helpful (0)
Replies (6)0
Replies (6)
aCoin's replyOfficial
24 Apr 2023, 09:47Hi Johan,
We are so sorry to hear about this.
Has your voucher been issued?
Should you have any queries, please feel free to reach out to our live support.
Regards,
The aCoin Team
We are so sorry to hear about this.
Has your voucher been issued?
Should you have any queries, please feel free to reach out to our live support.
Regards,
The aCoin Team
aCoin's reply24 Apr 2023, 09:47
Official
Hi Johan,
We are so sorry to hear about this.
Has your voucher been issued?
Should you have any queries, please feel free to reach out to our live support.
Regards,
The aCoin Team
We are so sorry to hear about this.
Has your voucher been issued?
Should you have any queries, please feel free to reach out to our live support.
Regards,
The aCoin Team
aCoin's replyOfficial
25 Apr 2023, 11:08Hi Johan,
Our support team has confirmed that the voucher was not issued because SCode marked the transaction as reversed and unsuccessful. Our offices contacted SCode yesterday (24 March 2023), and SCode confirmed that they did not receive the relevant funds for this transaction.
We are communicating with SCode again for further details so we can better understand why this transaction was unsuccessful.
Again, we apologise for the inconvenience caused here and your patience in this regard is highly appreciated.
Regards,
The aCoin Team.
Our support team has confirmed that the voucher was not issued because SCode marked the transaction as reversed and unsuccessful. Our offices contacted SCode yesterday (24 March 2023), and SCode confirmed that they did not receive the relevant funds for this transaction.
We are communicating with SCode again for further details so we can better understand why this transaction was unsuccessful.
Again, we apologise for the inconvenience caused here and your patience in this regard is highly appreciated.
Regards,
The aCoin Team.
aCoin's reply25 Apr 2023, 11:08
Official
Hi Johan,
Our support team has confirmed that the voucher was not issued because SCode marked the transaction as reversed and unsuccessful. Our offices contacted SCode yesterday (24 March 2023), and SCode confirmed that they did not receive the relevant funds for this transaction.
We are communicating with SCode again for further details so we can better understand why this transaction was unsuccessful.
Again, we apologise for the inconvenience caused here and your patience in this regard is highly appreciated.
Regards,
The aCoin Team.
Our support team has confirmed that the voucher was not issued because SCode marked the transaction as reversed and unsuccessful. Our offices contacted SCode yesterday (24 March 2023), and SCode confirmed that they did not receive the relevant funds for this transaction.
We are communicating with SCode again for further details so we can better understand why this transaction was unsuccessful.
Again, we apologise for the inconvenience caused here and your patience in this regard is highly appreciated.
Regards,
The aCoin Team.
jE
johan E's updateReviewer Update
25 Apr 2023, 11:20Thank you very much atleast now whe are getting somewhere, because all you live support can say is to wait 48bussiness hours, ive been to the cashier where i bought the voucher, they logged a call with scode apparently, thats all they can tell me, and i dont think they are really in a hurry to fix the problem, what else can i do from my side to get it sorted?
jE
johan E's update25 Apr 2023, 11:20
Reviewer Update
Thank you very much atleast now whe are getting somewhere, because all you live support can say is to wait 48bussiness hours, ive been to the cashier where i bought the voucher, they logged a call with scode apparently, thats all they can tell me, and i dont think they are really in a hurry to fix the problem, what else can i do from my side to get it sorted?
aCoin's replyOfficial
25 Apr 2023, 12:53Hi again,
Thanks for the feedback! Again, we are communicating SCode too so let's hope we hear from them first in which case we will communicate with you.
Regards,
The aCoin Team.
Thanks for the feedback! Again, we are communicating SCode too so let's hope we hear from them first in which case we will communicate with you.
Regards,
The aCoin Team.
aCoin's reply25 Apr 2023, 12:53
Official
Hi again,
Thanks for the feedback! Again, we are communicating SCode too so let's hope we hear from them first in which case we will communicate with you.
Regards,
The aCoin Team.
Thanks for the feedback! Again, we are communicating SCode too so let's hope we hear from them first in which case we will communicate with you.
Regards,
The aCoin Team.
jE
johan E's updateReviewer Update
25 Apr 2023, 13:33Thank you very much.ill be waiting...
jE
johan E's update25 Apr 2023, 13:33
Reviewer Update
Thank you very much.ill be waiting...
jE
johan E's updateReviewer Update
27 Apr 2023, 08:11And so a week has passed and nothing is happening, all this for a R60 voucher, a company i spend so much money at buying vouchers, and they cant sort this out? If it were me, i wouldve given this guy (me) a free R100 voucher just to get him(me) to shutup seeing how much money he(me) has spent with us....
jE
johan E's update27 Apr 2023, 08:11
Reviewer Update
And so a week has passed and nothing is happening, all this for a R60 voucher, a company i spend so much money at buying vouchers, and they cant sort this out? If it were me, i wouldve given this guy (me) a free R100 voucher just to get him(me) to shutup seeing how much money he(me) has spent with us....