SN
Sanele N
1 reviews | Active since Mar 2023
14 Mar 2023, 09:42
Atrocious Service
What is " avoiding delays " If that means aCoin can keep clients waiting for over 4days to process payments when purchasing a voucher.
Their website states, ATM deposit more than R100 to avoid delays..... I have spoken to multuple cosultants, EMMA -IVY-JENNIFER - KAREN and now CRISTINA, none of them could help.
They keep predefining me with " Standard Bank facing technical issues " , the next thing is aCoin Accounting department working on the issue.....
I am being misleaded with false information, rating on Qaulity Score would be 0%. What other steps should i take now for me to recieve my voucher???
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aCoin's replyOfficial
14 Mar 2023, 10:11Hi Sanele,
We apologise fo the inconvenience caused. Unfortunately this is a Standard Bank issue as their systems crashed last week Thursday, 9 March 2023. We are doing everything in our power to maintain communication with Standard Bank in an effort to resolve this matter swiftly and as a matter of urgency.
Please continue to use our live chat channel as your first point of contact for this matter.
We apologise once again and thank you for your support!
Regards,
The aCoin Team
We apologise fo the inconvenience caused. Unfortunately this is a Standard Bank issue as their systems crashed last week Thursday, 9 March 2023. We are doing everything in our power to maintain communication with Standard Bank in an effort to resolve this matter swiftly and as a matter of urgency.
Please continue to use our live chat channel as your first point of contact for this matter.
We apologise once again and thank you for your support!
Regards,
The aCoin Team
aCoin's reply14 Mar 2023, 10:11
Official
Hi Sanele,
We apologise fo the inconvenience caused. Unfortunately this is a Standard Bank issue as their systems crashed last week Thursday, 9 March 2023. We are doing everything in our power to maintain communication with Standard Bank in an effort to resolve this matter swiftly and as a matter of urgency.
Please continue to use our live chat channel as your first point of contact for this matter.
We apologise once again and thank you for your support!
Regards,
The aCoin Team
We apologise fo the inconvenience caused. Unfortunately this is a Standard Bank issue as their systems crashed last week Thursday, 9 March 2023. We are doing everything in our power to maintain communication with Standard Bank in an effort to resolve this matter swiftly and as a matter of urgency.
Please continue to use our live chat channel as your first point of contact for this matter.
We apologise once again and thank you for your support!
Regards,
The aCoin Team