ATM Deposit Complaint on SUSPICIOUS Account

I made a ATM deposit on my Acoin account on the 11th August 2022. I then received a sms stating that my voucher can't be processed, cause my account was blocked. I logged in to find that my account is blocked. After chatting to support, which can't give me straight answers, accounts let me know, after I requested feedback, that my account was suspicious & was blocked. But nothing has been done about the money or my account that is blocked, since the 11 August 2022. I am frustrated, and have previously deposited allot of money through Acoin. And no one can give me a straight answer. Also my money is not been refunded nor am I receiving a voucher to the deposited amount. I think the service is enough for Acoin to close their door's, because they don't give a ****! Really