aCoin unreliable and unprofessional

This is now the 5th time I abm experiencing the same issuue with Acoin where I have made a direct EFT for a voucher and never received it. After speaking to the support agent I was told that they didnt receive the payment yet. I have supp**** the POP and even phoned tehe bank directly where they confirrmed that the payment definitely did go through without any issues or delays and that the funds are reflecting in Acoins account. After informing the Acoin support agent on this I was told to then please wait 48 to 72 hours in order for their accounts department to reconcile their payments. This is contradictory to what they said in the 1st place of not having received the funds. I find this completely unprofessional and pathetic service! Why do I now have to wait 3 days for my voucher due to their unreliable systems and poor service? I also find it unacceptable to be **** too as a customer in order to shift the blame from themselfes to the bank. This makes me question their values as a company and I would advise anyone to reconsider before using Acoin.