Bad Bad Service

I have ordered at the pharmacy on the 28 July 2021 on their watzup, my order went through my medical aid and no levy was required, but when the driver came he said i must pay R61, when i quickly contacted the pharmacy the driver was gone and they confirmed that i do not have to pay anything and they will order the drive to come back, till today i have not received my stuff, yesterday i was on the phone with them for almost 30 minutes and promised delivery today 30/07/2021 at 9H00 but nothing as yet