Appalled and shocked at the treatment

I will assume that I was maltreated by your receptionists because I am Black. Call me biases or whatever you want, but being sick as dog and told off like that was just something I cannot describe in words. I've always used Ackermed whenever I or my dependents needed medical attention after hours. I was so sick on Saturday that no painkiller i took would alleviate the pain i was in. My partner drove me to Ackermed in the evening and we were told that I will need to pay cash because my medical aid has depleted (don't ask me how because that is still news to me). My partner was told that i am owing the institution an amount of 1300 that I will need to pay before i see the doctor (the rudeness from the staff). My partner was willing to pay but I asked him not to and that I would call my medical aid. We tried asking questions and we were told to call the medical aid and request an authorization (please tell me if medical aid offices operate on a Saturday evening). I just called my medical aid and requested they email me a list of submitted claims since January 2024 and I am just lost for words.