After Sales Service

I bought an oxygen machine on 29 July 2024. The battery stopped working on 3 October 2024. I phoned them and after not getting response from the person over the phone i managed to go to the pharmacy on 4 October 2024. This guy told me that the technician was at their soup kitchen and gave me a copy of a written report and said the technician would phone me. On Monday morning I phoned again and the same guy told me that the technician would still phone me. On Tuesday i phoned again and they gave me the technicians number. I phoned him at 12pm and he stated that he just got the message and that he is busy with street cleaning and that he would see me later that evening. He showed up at my house at 19:00 and took my battery to return the following day. The next afternoon he phoned me and stated he is on "that" side of Pretoria and would not be able to see me. I told him that it was urgent and he said o.k. Today is exactly a week later and still no response. Nobody asked me whether i had alternative oxygen machine or nothing. We paid almost R30 000 for the machine and this is their after sales service. PATHETIC!!!!