ACKERMANS COMPLAINT - LOST CUSTOMER

I ordered this morning requesting an urgent delivery before 3PM for my very sick daughter. It was first told that Melani was processing my order, then the next message was processed that Maria processed my order. I am still waiting and they now cannot tell me when it will arrive. this is not the first time this has happened not just to me but a few work collegues that always order from ackermans. Dischem will recieve my continued support as ackermans has just lost a customer due to not being able to comply with the standards they set and what is actually met, the service provided is revolting