Very Unsatisfied Customer.

I want to thank Acer for their excellent service!!!! We probably bought 12 laptops the past year. The one laptop was only 6 months old when it stopped working so we sent it in for repairs. They claim that there was water spillage therefor it was not covered by the warranty. My employee denies the fact and said that she never spilled any liquid on the machine. Now it is their word against ours. I then requested that they return the laptop to us unrepaired. Now we have to pay for their assessment otherwise we can’t get our own laptop back with our own SSD drive that we have installed. I phoned the repair technicians, customer care and still waiting for the manager to return my call. If you want to build a great company look after your customers!!!! Their customer service does not even justify 1 star.