Terrible service

Our IT technician sent in a repair request on my BRAND NEW laptop on the 14th of July as we could not access it for some or other reason. On the 15th of July my laptop was collected and sent through to Acer.1 1/2 weeks later with no response from Acer & numerous phone calls,I finally received a quote on the 27th of July.They were charging me to replace my software & claimed they do not replace it under their warranty!I find it shocking that a month old laptop isnt under warranty... Anyway,we transferred the funds on the 29th of July & I sent through the proof of payment & a follow up email just to confirm that it had been received.A day later & still no answer,so I sent another email to find out how far my laptop was.I received a reply saying they were waiting for stock.... What stock is needed to repair my software??!! I asked that question & received a reply saying they would ship it out on Friday, 30 July.Today I sent ANOTHER follow up email to find out where my laptop is as it should have been delivered today. I still havent received ANY feedback from them and two emails have already been sent their way.How can it take 3 weeks to repair software?I will never buy an Acer again!