Ridiculous, Putrid & Horribly Dissapointing

Unit under warranty - booked in for repair - no feedback for 2 weeks - after 3 weeks received quote - queried quote via numerous calls & messages as unit was under warranty - no feedback - 1 month passed upto this point - spoke to Francois ( manager ) - agreed & promised to repair unit & return - unit was returned unrepaired & with memory ( RAM ) chip missing after their promise to repair - emailed Acer with no response - called again Friday 19th June 2015 - Francois was unavailable - spoke with Stuart - I was assured he would contact me with details and resolution by Monday morning 22 June 15 - it has been almost 10 days and I am still awaiting his call and resolution - In total it has been almost 2 months and my issue shave not been resolved - We have purchased approximately 150 Acer laptops in the last year - goodbye Acer - you guys have a lot to learn about efficiency, customer satisfaction and business in general - had a tiny issue with a DELL notebook ( loose key on keyboard ) - after 1.5 years they asked - should we send a techie to swap the keyboard or ship you a new unit ? Now that is what all companies should strive to provide - Legendary customer service !