No response to ticket logged

<p>Good day</p> <p> </p> <p>I logged a ticket with Acer on 28 February and received an e-mail stating that feedback would be provided within 24 hours. It is now 3 March and I still have not heard anything. My reference number is 170 ********** 35. I am already highly upset that my motherboard is completely ******ed and now the assistance surrounding the matter is absolutely terrible. Really regret ever getting an Acer laptop.</p>