No response after Hello Peter

I have sent 2 complaints on Hello Peter about my laptop that was 10 days past the years warranty. Each time I got the standard email about someone going to contact me / look into my complaint and then nothing. I have had a friend say he will look at my laptop but I am still hoping Acer will contact me to at least respond to my problem. How can the main board go after 375 days? It is not that the laptop was even used daily as it was for personal use. I would love to hear from someone at Acer to show that they do care about their customers. I am so disappointed that Acer can leave me hanging not knowing whether they will help me or not. Do I purchase a new laptop or continue waiting for Acer?