Long delays from Acer for laptop parts

Purchased an Acer laptop 5 months ago.Unfortunately the screen cracked by accident.Requested their repairer Partserve to quote.Paid for the quote on 4th July and Partserve sent daily updates as Estimated time of arrival on 12th Aug.On 7 Aug ETA changed to 5th Sept.I then phone Partserve who said they will investigate.Send e mails with no replies.Waited for 5th Sept no reply.Then phoned again i was then told ETA is now 29th Sept.I requested the Partserve Cape Town branch manager to call me and she eventually said she will follow up with the Acer Regional manager who eventually rep**** to her the part will be dispatched 4th Sept and it will arrive 5 to days I would there never recommend that customers do not purchase Acer laptops if this is the period that you wait for parts