It this the best service Acer can deliver in RSA

According to Mr van Zyl (allegedly the call centre manager) the service manager (Mr Dave Malherbe) will only be back in the office this coming Friday<br> <br> Mr Van Zyl further alleges that he (the call centre manager), is now standing in for the Service Manager.<br> <br> Would anyone in Acer`s Head Office please confirm the correctness of Mr van Zyl`s statement.<br> <br> Does Acer only have one service manager and is it correct that when this person is on leave, the call centre manager stand in for him?<br> <br> I find it very strange and surprising that Acer would do business this way.<br> <br>