VM
Vuyiswa M

1 reviews | Active since Dec 2010

09 Sept 2015, 08:39

I SHOULD HAVE CAME TO HELLOPETER B4 BUYING ACER

i really should have came to HelloPeter before buying an Acer Laptop. i sent my Acer for repair on my charger socket and before i sent it my screen was working , i made backups and they sent me a quote , we agreed on the quote and last Friday they sent me my laptop back and the screen does not work. i call call center and ask them don't they test their stuff before they sent it back ? out of ignorance he said they tested my laptop. Took the laptop and added an external screen, i see its working, but the laptop screen is not working. 2 months after i bought this laptop i brought it back for screen problems and they said it was the back light, how can i have 100 problems with a Laptop i bought with such large amount money? now i ask this agent who will pay for courier if this is your fault, he says me. wow here comes ignorance again. i have learned the hard way , Acer is not a good Brand no way. i can't believe this, it's not possible no no no no.My Previous Case number ***S

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Replies (1)
ACER AFRICA (PTY) LTD
ACER AFRICA (PTY) LTD's reply09 Sept 2015, 08:49
Official
Hello Vuyiswamb,


Thank you for taking the time to post your complaint on the Hellopeter Website; we are sure the issues you have been experiencing must be extremely frustrating.

We will be in contact with you via your personal email address supp**** above to try and assist you as/where possible.

Please do not hesitate to contact us should you require anything further.

Kind Regards
Acer Africa