faulty brand new laptop

I recently purchased a new Acer laptop from mtn it completely broke where it won't even switch on. I've had it not even a month. Brand new. They told mtn since last Friday they'd collect to fix it or replace it yet it's still sitting in the shop at mtn Nicolway Bryanston. The mere fact they don't give a damn they have such faulty stuff is beyond me. And then to leave me now to sit and thumb suck as to when they will actually sort this out.<br> I have their new Acer phone to and I will never buy any of their products again. My laptop is my income. Clearly they don't care! Brand new out the box, not even 4 weeks old and complete hardware fault. They can't even bother to sort out a very unhappy customer and my laptop still sits waiting for Acer to collect! Revolting service and definitely lost a customer!