******ionate tactics (recovery media)

My in-laws bought an Acer Veriton desktop with Windows 7 installed - no OS disk or recovery disks supp****, nor a Windows license key sticker on the box. They were not made aware that they would need to create recovery disks and about 18 months later (of course after warranty expires) the HDD failed.<br> <br> Informed by Acer that the license key is embedded in the motherboard/bios and recovery installation would pick up the license key and active accordingly. No recovery disks so requested replacement disks from Acer.<br> <br> At an ******ionate cost of R570 for replacement disks. And how do they warrant the cost - labour to create recovery disks. Not that a single secure download for a customer would have cost them and the customer next to nothing. The machine including Windows license was ALREADY paid for and should not need to be paid for again to provide recovery disks. Shipping and CD/DVD media costs I can understand - but this is beyond ridiculous!<br> <br> If this is the way Acer does business I will never purchase another Acer product again, nor recommend them to anyone ever again.