Exceptional service

I recently bought a new Acer laptop. However, it then transpired that the charger was faulty, switching off and on continuously. Yesterday (9 February) I contacted Acer about the problem. The technician immediately offered to send me a new charger which he said would be delivered within 5 - 7 days. This morning the courier called me to inform me that the charger was on its way and within 24 hours of reporting the problem the new charger was delivered. Thanks for great service. Unfortunately I did not get the name of the consultant, but the reference number for my call was ***S. Please convey my sincere gratitude to the consultant.