MJ
MIKE J

1 reviews | Active since Apr 2014

08 Feb 2016, 16:58

DO NOT PURCHASE PARTS FROM THIS USELESS COMPANY!!!

In short-on 15 Dec i ask for a particular part for my laptop,the response is 'yes I have stock' .I place an order, the response 'let me double check'...no further communication.On 18th of Dec I ask again and response is 'oh sorry I double checked and there is no stock eta 3 weeks'. I say 'ok, not great but then please order' .on the 28th of Dec (10 days later) I inquire if part has been ordered and response is ' I am only placing orders this week ' .ok so that means I have to still wait even longer.On 13th Jan I ask for an update and I'm told it would arrive next week. On the 26th I enquire if part has arrived...no response.After a few days I phone in and a lady by the name of Hesta says she will look into it for me.On the 27th of Jan I get an email saying ' oh sorry the shipment has been stopped because of the Chinese holidays and you will only get it at the end of February??This is absolutely crazy!!The service and attitude of the company is shocking, they never once gave me an update and I always had to run after them for any info.The scary thing is that the so-called guy in charge ' Jacques ' is the worst of the lot with a disgusting no-care attitude!!Do not use this company!!

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Replies (1)
ACER AFRICA (PTY) LTD
ACER AFRICA (PTY) LTD's reply08 Mar 2016, 12:30
Official
Hello MCJ123,


Thank you for taking the time to post your complaint on the Hellopeter Website; we are sure the issues you have been experiencing must be extremely frustrating.

We will be in contact with you via your personal email address supp**** above to try and assist you as/where possible.

Please do not hesitate to contact us should you require anything further.

Kind Regards
Acer Africa