Defective Acer, out of their depth

why waste money in ACER when what you get from ACER is - blatant disregard for customer care, the non existing customer service. strong arm tactics employed by Acer to get me to pay for the repair of a product which is still under warrantee. After receiving a defective ACER product. I was told after 30 days that I need to pay for the repairs of the software, since it is my fault, this based on an Acer technician who said there was no problem with the hardware but its software related. i had to point out to the technician what to look for in the hardware to find the hard ware problem as well. This indicates either incompetence or overload off defective products. acer staff has a lack off product knowledge - them saying the waranttee doesn't cover software installed by me, however it came as fully installed by Acer indicating lack of training on the products - i had to listen to them changing their excuses and shifting blame to me the customer, on why they will not repair the problem. is it any wonder why we have a Customer Protection Act 68 of 2008 - in this case section 55 dealing with defective products received. I will never again invest in Acer, who is clearly out of their depth