BEWARE - POOR AFTER SALES FOR PREMIUM PRICE

I purchased a ACER ASPIRE S7 Ultrabook for R21'999 at Incredible Connection on 13 February 2016. Two weeks later the \Y\" key started sticking but I made do until eventuallyIcouldnt work because it kept typing YYYYY, I called Incredible Connection Gateway they couldn't help and said they would call back wich they never did.<br> <br> I logged a fault on their website and was sent an email saying they would collect via courier on the 15th and that the courier would supply packaging. On the 15th the courier arrived with no packaging. Fortunately, I had the original box. After collection, there was no feedback. I sent the service centre an email, no response. I called and got through to a person who could hardly speak English. He said they ordered some part for the keyboard wich will arrive in 5-8 days then they will sent it back to me. When a premium R22K product fails when two-week old, you expect a new device or a quick turnaround. You can't sit without a laptop for three weeks. "