Aftersales service what is that???

I sent my laptop in for repairs (Still under warranty) around the middle of February 2025. It was sent to Partserve which is the authorised repair centre in Bloemfontein. I had to wait until beginnig of April to get the computer back. When I started it up at home, it had exactly the same problem as before. I had to sent it back, incurring courier fees and now my ETA is "end of May", but i received a call on Friday to inform me that they still dont have a date when the parts will arrive.

I am running my business (or at least trying to) from the laptop, so it has been 3 months now that I have to make plans and try to work from my cellphone. It was only a charging problem or some battery issue.

I wrote a message to Acer on Facebook, but it stays on "unread".

I will definitely not buy an Acer again or recommend it to anyone, if this is the aftersales service.