Acer not responding to problem logged

I have send an email to [Email Removed] as per Acer Africa's instruction after I have tried to discuss my problem with the Live Chat who forced me to use an external screen (which I do not have) before he can look into my problem.<br> <br> I am having severe display issues with my newly bought R7 and I need Acer to tell me if this is fixable or must I return the machine that cost me almost R20 000.<br> <br> I do not get any response from Acer after emails and live chat.<br> <br> Please advise.