ACER MUST OWN UP TO THEIR SUBSTANDARD DEVICE AND REFUND ME NOW!!

I bought a new ACER laptop from Vodacom only to find out that the device had hardware problems. I called Vodacom shop Hatfield where I bought the device on a 24 months contract to explain the hardware issues and that I wanted to return the device.Vodacom explained that they only accept returns within 7 days and I called them on the 8th day. Vodacom further explained that I should call Acer directly and demand that they assist me. I called Acer and explained my challenges with the device. Acer then organized a courier to come fetch the device for assessment.I asked Acer consultant whether I needed to pack the device together with all its accessories when sending it to them and he said "NO" only the device will be required and I did as told and gave the courier the device only.Now I am told when I called after a week to seek progress on the device that the device was faulty and they have ordered parts to fix it.I then told Sizwe the consultant that I don't want a device that is brand new yet had to be repaired ,to me it is as good as a second hand I therefore request that I get a new device. Sizwe then told me if I want to be credited back by ACER I must drive to their Repair center and drop the accessories before they can commence the process of refunding me and the process will take up to 3 weeks!! I then asked why cant he send courier to come and fetch the accessories? He then says I am the one who wants a refund and must therefore see to it that I bring the accessories.MY CHALLENGE HOWEVER IS THAT I ASKED WHEN THE COURIER WAS SENT TO FETCH THE DEVICE WHETHER I SHOULD INCLUDE THE ACCESSORIES AND I WAS TOLD NO!!! NOW THEY WANT ME TO USE MY FUEL AND GO TO THEIR REPAIR CENTER TO DROP THEIR ****** ACCESSORIES. Furthermore I must wait 3 ****** weeks before I can get to buy a new device??I bought this ****ty device for business and now my business must suffer for the whole month PLUS I have to pay Vodacom for a device I am not having. I want ACER TO REFUND ME NOW!!!!!!!!!!!!! I need a reliable device from reliable manufactures as soon as NOW!!!!!!ACER MUST COME AND FETCH THEIR SUBSTANDARD ACCESSORIES AND CREKDIT ME SO I CAN GET A RELIABLE LAPTOP!!!