VM
Vuyiswa M

1 reviews | Active since Dec 2010

25 Aug 2015, 09:23

ACER LAPTOPS NOT GOOD QUALITY

I am a Software/Game Developer by Profession. I use expensive machines to complete my work. I bought a laptop for 10 000 on the 25th of November 2014. This was an i7 with 8 gigs of Memory and 1 Tera of HD. I use this machine as my Development machine. In Jan the machine started to fall *****s when I pick up the laptop there were *****s out and later in the day the laptop screen was not showing at all. I took the laptop and the *****s and I went to Computer Mania where I bought this. I explained to them that I can't buy this laptop in November and in January it's damaged. And they ***** in the Laptop and they said, they will send it to Acer. It went on for 2 Weeks and it was returned with the screen working. After a month or so the ***** came out again, but it was still working, so I kept using it. Now the laptop has (15 August 2015) has stopped charging. I received Quotation of 15K to fix the laptop. The misinformed technician commented that it was physically damaged and there was a spillage in the mother board. How can there be a spillage in my laptop if I was using it every day until the day I gave to them before I made a backup. My laptop has no cracks this is ridiculous

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Replies (1)
ACER AFRICA (PTY) LTD
ACER AFRICA (PTY) LTD's reply26 Aug 2015, 10:07
Official
Hello Vuyiswamb,


Thank you for taking the time to post your complaint on the Hellopeter Website; we are sure the issues you have been experiencing must be extremely frustrating.

We will be in contact with you via your personal email address supp**** above to try and assist you as/where possible.

Please do not hesitate to contact us should you require anything further.

Kind Regards
Acer Africa