Acer ...Incredible Connection.....REALLY.?...!!!!!???????

<p>Bought a laptop at Worcester mall. The 'o' does not work and the laptop is slow. At first I decided to live with the 'o', but 2 weeks later decided that this 'o-thing' really won't work for me. I can't go back and to spell checks all the time. Incredible says they can't be exchanged unless I pay 15%. NOT ON.... They will have it repaired...Laptop was taken on 8 December 2016, and would be returned two weeks later. (Says Incredible). It is now 5 January 2017 and still....no repairs...!! Why should I even have to have it repaired. There is nothing wrong with my money and there should be nothing wrong with the laptop. </p> <p> </p> <p>PHoned ACER...no answer...phoned again....was put through to call centre and cut off after holding on for 11 minutes. NO e-mail address on *** resort. ...Hello Peter. Maybe I will get answers here.</p> <p> </p> <p>I would like my laptop to be accessed, so that you (ACER) can see that I hardly used it...and would LOVE to use it. ....how does any normal working person go without a laptop for 4 weeks and counting. ..and after accessing it, to replace it with one that actually has NO problems or refund my money. It's not fair, if the laptop has faults, you need to refund me.</p> <p> </p> <p> </p>