Acer for education poor service delivery

I recently bought a laptop through the student laptop initiative. I can honestly say that it has been the worst experience as a tech consumer I have ever had. In summary: I ordered a laptop from Acer for education that had the very specific condition of if you cannot deliver it before the 15th of December 2015 then I will supply an alternative delivery address. As the sports science department is technically closed after the 15th and there may not be someone available to sign for the delivery. They assured me that it would be delivered on the 15th. The company failed to mention that after my phone call they would be unavailable for contact. So I naively took their word for it and wasted a day of my holiday waiting for the laptop.<br> On the 4th of January 2016 when Acer for education reopened I spent most of the day trying to find out what happened to my laptop. I then discovered that the company had shipped the laptop and it had arrived at sports science but on the 23rd of December 2015. luckily there was someone at the front desk to sign for it. I am actually still waiting for a tracking number for the laptop three days later.<br> The level of service is actually terrible.