NO REGARD FOR AUTISM AND DISGUSTING ATTITUDE ON WRONG ITEM

CAN YOU HONESTLY BELIEVE THE ARROGANCE OF THIS MESSAGE????

I ordered a BLUE Kettle. I got a RED One.

I ask for a swop BECAUSE I AM AUTISTIC AND I AM LITERALLY MELTING DOWN AND CRYING WITH THIS COLOUR AND THIS IS WHAT I GET????

I MUST PAY????

THIS IS DISGUSTING!!!

GET THIS THING AWAY FROM ME AND GIVE ME MY MONEY BACK!!! ABSOLUTELY DISGUSTING SERVICE!!!! Michelle W Attachments 09:14 (32 minutes ago) Hello, I ordered a BLUE kettle. NOT RED. I do NOT want red in my kitchen.I ordered blue. Bring the right item please and collect this one. Or collect and refund

Michelle W Attachments 09:16 (30 minutes ago) ---------- Forwarded message --------- From: Michelle W <michellewest***@gmail.com> Date: Tue, 28 Oct 2025, 11:14 Subject: EXTREMELY UNHAPPY Re: ACE ONLINE SA.

Michelle W 09:24 (23 minutes ago) I am Autistic. Red is triggering and upsetting to me.It makes me feel threatened. Please get it out of here as soon as possible. Sincerely,Michelle West ***

Info ACE ONLINE SA 09:26 (21 minutes ago) Good day Michelle, We sincerely apologize for the error in the color of the kettle you received. We have already informed our warehouse about this discrepancy a

Michelle W 09:26 (20 minutes ago) Thank you.

Info ACE ONLINE SA 09:43 (3 minutes ago) to me

Please note that we currently only offer product collection for items needing repair when a new order is being delivered. Alternatively, you are welcome to courier the item to our company for an exchange.

Regards,