Worst Service

On the 8th July 2022 I send an email to ACDC Dynamics, to get a quotation from them (Dwayne), the following Monday I started to follow up regarding the quotation as I needed it urgently so that I could send it to my client, no answer from them. On Friday 15th July 2022 we asked them on Facebook for assistance and they phoned me and informed me that the guy that it was send to did not do it and that they will immediately give it attention, they asked me if I could ask for extension and I informed them that I can only extend untill Monday 18th July 2022, they asked for drawings and I informed them that they should have asked for the drawings when I first asked for the quote or the following Monday or even during that whole week when I tried to get any assistance from them but didn't, before 4pm Friday 15th July 2022 they promised me that I will receive my quotation at the latest Monday 18th July 2022 first thing morning. On the 18the July 2022 at 10h24 I was informed that they will not be able to assist me. I informed them when they phoned me on the 15th that if I didn't get the quotation that I will lose the contract and that will lead to loss of income for me and I informed them that I held them responsible because the excuse that the person whom it was assigned to was not at work and could not do it was unacceptable because there is several persons whom it could have been assigned to. Also they I formed the National Sales Manager and he was cc in the emails but to date have not heard anything from him not even an apology and I feel this is very unprofessional.