The company that regards its customers with contempt

ACDC would make for a fantastic MBA case study on how to consistently mistreat and disrespect customers - and somehow remain in business. Perhaps because it’s not overt - they are generally polite & pleasant, but their business process send a very clear message - they have no respect whatsoever for their customers’ time. Examples: Taking ages for computer-illiterate sales staff to capture items one by one. Barcode scanners are obviously a technological leap too far for them; Employing sales assistants who can do little more than read the writing on the item you need info on; Repeating the same time-wasting process whilst a time-water at the door painstakingly matches each item in your shopping bag to the apparently un-scannable part number on your invoice; Implementing ridiculous collections processes. Applying for an unabridged birth certificate would be simpler. Customer-orientation is certainly NOT one of their values or principles.