1 reviews | Active since Oct 2011
Terrible Service
I Phoned ACDC-Germiston on Fri 9 Oct 2015 to place an order for 8xSteel Enclosures through a Mr.Shane Munsami. Everything went according to plan and I sent him my proof of payment which he said then had to be sent to head office to verify. No Problem as I wanted to collect it on 12 Oct 2015. Mr. Munsami only sent me back my proof of payment with some clearance written on. As I arrived at Germiston Branch they said that the stock was at Edenvale and that I needed to collect it there? I asked if they could send it to Germiston and the reply was simple, NO you have to drive to Edenvale yourself and collect it? After a discussion with the lady(sorry didn't catch her name) she said that Mr. Munsami worked at Pinetown branch and that he couldn't be contacted? I had to drive from Germiston to Edenvale only to be greeted by a very Useless bunch of storekeepers or whatever they are called? They all of a sudden were able to reach Mr. Munsami and Mr. Munsami apologized for everything which I accepted. After Invoicing they made me load all 8 boxes myself while all of them just stood there watching. Box size 600x400x260? So one by one i had to carry them to my vehicle? PATHETIC to say the LEAST
If you call any of our branches and the call is not picked up quickly, we have set it up so that you are directed to one of our other branches who will hopefully still be able to help you. This is what has happened in your case, and it would appear that Shane did not place the order on the correct branch, although from what you have said he has already acknowledged this with you and apologised for it, and you have accepted. We can only add to his apology and assure that our staff are reminded on a weekly basis to be very careful of which branch the orders are placed in, to avoid this very situation.
On the second complaint, we will be looking into the fact that nobody helped you take stock to your car, as this is not acceptable behaviour from our staff. In general all customers are assisted with taking any stock to their vehicles, as required. In future if you are unhappy with the service received, please feel free to ask for David Sparrow, the retail manager, or Bruce Barkhuizen, the assistant warehouse manager, and they will remedy the problem for you immediately. We hope that you will give us another chance to improve on your last experience with us.
Regards
ACDC Management
Best regards,
If you call any of our branches and the call is not picked up quickly, we have set it up so that you are directed to one of our other branches who will hopefully still be able to help you. This is what has happened in your case, and it would appear that Shane did not place the order on the correct branch, although from what you have said he has already acknowledged this with you and apologised for it, and you have accepted. We can only add to his apology and assure that our staff are reminded on a weekly basis to be very careful of which branch the orders are placed in, to avoid this very situation.
On the second complaint, we will be looking into the fact that nobody helped you take stock to your car, as this is not acceptable behaviour from our staff. In general all customers are assisted with taking any stock to their vehicles, as required. In future if you are unhappy with the service received, please feel free to ask for David Sparrow, the retail manager, or Bruce Barkhuizen, the assistant warehouse manager, and they will remedy the problem for you immediately. We hope that you will give us another chance to improve on your last experience with us.
Regards
ACDC Management
Best regards,