CC
Claude C
1 reviews | Active since Jan 2017
10 Jul 2025, 13:07
Takes months to honor warranties
Two years ago I bought about 40 LED globes via Main Hardware in City & Suburban. About 10% turned out faulty since. The only POC to replace them is the rep. The rep died. The new rep also takes long. The Head Office denies that the warranty is for 2 years (mentioned on ACDC's website). A "dim" globe gets sent back as "not faulty". When asking for a manager, nobody puts you through. The result: it takes months to claim warranties. I recommend avoiding this lethargic company if you can help it. They keep some good products, but they are a frustrating waste of time to deal with.
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Replies (2)
ACDC Dynamics's replyOfficial
10 Jul 2025, 14:39Dear Claude,
Thank you for taking the time to share your experience regarding the return of the 40 LED Globes.
We were truly sorry to hear about the delays you’ve experienced and understand how frustrating this must be.
Please rest assured that we are actively looking into the matter to ensure a timely resolution and will provide you with an update as soon as possible.
We sincerely appreciate your patience while we complete the necessary process.
If you’d like to discuss this in further detail or require additional support in the meantime, please don’t hesitate to contact us at ***. We’re here to assist you in any way we can.
Kind regards,
ACDC Dynamics Customer Service Team
Thank you for taking the time to share your experience regarding the return of the 40 LED Globes.
We were truly sorry to hear about the delays you’ve experienced and understand how frustrating this must be.
Please rest assured that we are actively looking into the matter to ensure a timely resolution and will provide you with an update as soon as possible.
We sincerely appreciate your patience while we complete the necessary process.
If you’d like to discuss this in further detail or require additional support in the meantime, please don’t hesitate to contact us at ***. We’re here to assist you in any way we can.
Kind regards,
ACDC Dynamics Customer Service Team
ACDC Dynamics's reply10 Jul 2025, 14:39
Official
Dear Claude,
Thank you for taking the time to share your experience regarding the return of the 40 LED Globes.
We were truly sorry to hear about the delays you’ve experienced and understand how frustrating this must be.
Please rest assured that we are actively looking into the matter to ensure a timely resolution and will provide you with an update as soon as possible.
We sincerely appreciate your patience while we complete the necessary process.
If you’d like to discuss this in further detail or require additional support in the meantime, please don’t hesitate to contact us at ***. We’re here to assist you in any way we can.
Kind regards,
ACDC Dynamics Customer Service Team
Thank you for taking the time to share your experience regarding the return of the 40 LED Globes.
We were truly sorry to hear about the delays you’ve experienced and understand how frustrating this must be.
Please rest assured that we are actively looking into the matter to ensure a timely resolution and will provide you with an update as soon as possible.
We sincerely appreciate your patience while we complete the necessary process.
If you’d like to discuss this in further detail or require additional support in the meantime, please don’t hesitate to contact us at ***. We’re here to assist you in any way we can.
Kind regards,
ACDC Dynamics Customer Service Team
ACDC Dynamics's replyOfficial
11 Jul 2025, 16:07Dear Claude,
Thank you for taking the time to speak with us and for sharing your concerns.
As the LED globes were purchased through Main Hardware and not directly from ACDC Dynamics, our policy unfortunately prevents us from discussing specific findings or outcomes with third-party customers.
However, please be assured that we have reviewed the matter and can confirm that the feedback following the assessment by our Repairs Department has been shared with Main Hardware. We recommend following up with them directly for the outcome.
We trust that Main Hardware will be able to assist you further. However, should they feel they need additional support or further clarification, they are welcome to reach out to us directly at ***.
We appreciate your time and the opportunity to respond.
Kind regards,
ACDC Dynamics Customer Service Team
Thank you for taking the time to speak with us and for sharing your concerns.
As the LED globes were purchased through Main Hardware and not directly from ACDC Dynamics, our policy unfortunately prevents us from discussing specific findings or outcomes with third-party customers.
However, please be assured that we have reviewed the matter and can confirm that the feedback following the assessment by our Repairs Department has been shared with Main Hardware. We recommend following up with them directly for the outcome.
We trust that Main Hardware will be able to assist you further. However, should they feel they need additional support or further clarification, they are welcome to reach out to us directly at ***.
We appreciate your time and the opportunity to respond.
Kind regards,
ACDC Dynamics Customer Service Team
ACDC Dynamics's reply11 Jul 2025, 16:07
Official
Dear Claude,
Thank you for taking the time to speak with us and for sharing your concerns.
As the LED globes were purchased through Main Hardware and not directly from ACDC Dynamics, our policy unfortunately prevents us from discussing specific findings or outcomes with third-party customers.
However, please be assured that we have reviewed the matter and can confirm that the feedback following the assessment by our Repairs Department has been shared with Main Hardware. We recommend following up with them directly for the outcome.
We trust that Main Hardware will be able to assist you further. However, should they feel they need additional support or further clarification, they are welcome to reach out to us directly at ***.
We appreciate your time and the opportunity to respond.
Kind regards,
ACDC Dynamics Customer Service Team
Thank you for taking the time to speak with us and for sharing your concerns.
As the LED globes were purchased through Main Hardware and not directly from ACDC Dynamics, our policy unfortunately prevents us from discussing specific findings or outcomes with third-party customers.
However, please be assured that we have reviewed the matter and can confirm that the feedback following the assessment by our Repairs Department has been shared with Main Hardware. We recommend following up with them directly for the outcome.
We trust that Main Hardware will be able to assist you further. However, should they feel they need additional support or further clarification, they are welcome to reach out to us directly at ***.
We appreciate your time and the opportunity to respond.
Kind regards,
ACDC Dynamics Customer Service Team