Same **** differant day.
I requested a quote for 4 of 8 pin relays and bases. They sent me the quote, I paid and sent my driver to collect the goods. All the paper work matches up. These goods where delivered straight to our team in the field. Today we started on the job just to find the *********** staff at ACDC had (as always) messed up the order, they had supp**** 8 pin bases but 11 pin relays.
Phoned the Cape Town branch to speak to the person who sold us the goods (Portia) but she was not in, nor was her manager. When I then asked to speak to some one who could help I was put on hold for awhile and then told that that person was also not in. I then tried to phone the head office to speak to the MD (this was now 2 hours down the line with an entire block without power as we could not proceed with the job. Waited for 20 seconds and they hung up on me.
DO NOT USE THESE FOOLS, they never get the orders right, or do not have stock, and when you urgently need assistance due to their errors you can never get hold of anyone. Pathetic service and untrained staff.
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Replies (3)
ACDC Dynamics's replyOfficial
09 Feb 2018, 13:55Hi Jacques,
We apologise for the experience that you have had, we completely agree with you, your situation was totally preventable from our side. Could you please send us your invoice number so that we can follow up and take the relevant action to make sure that this does not happen again?
Best regards,
ACDC Dynamics's reply09 Feb 2018, 13:55
Official
Hi Jacques,
We apologise for the experience that you have had, we completely agree with you, your situation was totally preventable from our side. Could you please send us your invoice number so that we can follow up and take the relevant action to make sure that this does not happen again?
Best regards,
's updateReviewer Update
09 Feb 2018, 14:26C728727
The only way you can avoid this happening is getting rid of all your CPT staff (the whole lot of them are lazy *********** wastes of time) and hiring real staff.
's update09 Feb 2018, 14:26
Reviewer Update
C728727
The only way you can avoid this happening is getting rid of all your CPT staff (the whole lot of them are lazy *********** wastes of time) and hiring real staff.
ACDC Dynamics's replyOfficial
09 Feb 2018, 14:47Hi Jacques,
After investigating the issue, we have found that the correct items were placed on the order and invoice, but the incorrect items have been supp**** out of our warehouse. If you could arrange to pop past our branch again, they will swap the incorrect units for the correct ones for you in 2 minutes. We again apologise for this mix-up, we will take corrective measures on our side to make sure that this does not happen again.
Our Cape Town branch manager will also be contacting you shortly to see if there is anything else that we can do to help you fix the problem.
Best regards,
ACDC Dynamics's reply09 Feb 2018, 14:47
Official
Hi Jacques,
After investigating the issue, we have found that the correct items were placed on the order and invoice, but the incorrect items have been supp**** out of our warehouse. If you could arrange to pop past our branch again, they will swap the incorrect units for the correct ones for you in 2 minutes. We again apologise for this mix-up, we will take corrective measures on our side to make sure that this does not happen again.
Our Cape Town branch manager will also be contacting you shortly to see if there is anything else that we can do to help you fix the problem.
Best regards,