WP
Werner P

1 reviews | Active since Mar 2011

08 Nov 2022, 12:26

Read the product warranty on the white label box

On 22.09.22 I bought a CPS1500-24-2 inverter and had it professionally installed but after 10 minutes through the test run the unit blew a fuse (according to Mr Rhodes from ACDC Dynamics Cape Town) However, Mr Rhode inspected a product CPS1000-12-1 on which he based his conclusion. On 3 November the unit was repaired and again ACDC Dynamics called me to Commission the product in a live environment increasing the risk that should something goes wrong it could blow up my total installation. After I refused this remediation and with the intervention of Patrick Dowling a refund had been negotiated from ACDC Express Herm**** where I bought the Inverter. 6 weeks of frustration to resolve an issue that could have been resolved the same day when the defect product had been returned would have led to a smarter outcome.

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