Poor Warranty Policy

On the 16th August 2024 I went to the ACDC outlet in Pinetown to purchase a 63-amp double pole circuit breaker for a job I was doing. After completing the work which the circuit breaker was purchased for, I restored the power to the distribution board. All was good until the stove in the house was turned on and the 63-amp breaker tripped. I tried to reset the breaker which took a number of attempts to get the breaker leaver to stay up in the closed position. A second attempt was tried and had the same results. The maximum load through the breaker was no more than an estimated 25 amps. Clearly the new circuit breaker was faulty. As a result, on the 21st August I returned the circuit breaker to ACDC in Pinetown where it was purchased from. At the ACDC store I was directed to the return department where I met Rebeka. Rebeka said the breaker had to be returned to Joburg for testing before they could replace it and this process would take 14 days. This is your everyday circuit breaker and needs to go to Joburg for testing? The job that I was doing was now left without a circuit breaker and I was now forced to purchase a second 63-amp double pole circuit breaker in order to complete the work. On the 9th September 24 I returned back to the ACDC store to enquire what was going on with my circuit breaker. It had been returned and replaced under warranty. I asked if they could rather refund me as opposed to giving me a replacement and was told they have replaced it under warranty and do not give refunds. As a result, the job has cost addition and I’m left with parts I do not need.