AS
Angelique S

1 reviews | Active since Dec 2018

11 Dec 2018, 13:13

POOR SERVICE AND DELIVERY

Disappointment !

I ordered products via email, and only received a respond the next day, I then Paid my order by accident R2 short via E.F.T, I ask a the sales if I can give the R2 cash instead of making a E.F.T for this small amount of money. ACDC can not accept R2 I had to pay the R2 via E.F.T and send a proof of payment. After 3 days I asked where my order is, they still haven't released it it is not reflecting in their bank account, another 2 days pass and they still haven't released my order.

Today I received only 6 out of 10 items that I ordered, because the rest is on back order, but not a single person informed me that it is on back order.

Now my work must stop and wait for 4 items on back order, after waiting 13 days for my items.

0
Replies (1)
ACDC Dynamics
ACDC Dynamics's reply11 Dec 2018, 16:48
Official
Hi Angelique,

We apologise for the experience that you have had.

Would it be possible for you to please supply us with the invoice number for your order so that we can investigate?