Poor communication

Dear Jim,

Thank you for taking the time to share your experience with us.

We’re truly sorry to hear that you had difficulty reaching ACDC Express, Woodmead. We understand how frustrating that must have been and appreciate the opportunity to clarify and assist.

While the ACDC Dynamics website does list all ACDC Express stores under the Branch Locator tab, it’s true that not all individual branch phone numbers are displayed; only the address and email are included for convenience. However, our switchboard team at ACDC Dynamics is always happy to assist by providing contact details or guiding you to the appropriate store or department.

That said, the ACDC Express website does features the Woodmead branch under its Store Locator section, with full contact details. The branch also maintains a Google Business profile, which provides up-to-date contact information.

Following your feedback, we reached out to the Woodmead team, who operate as an independently owned franchise. They confirmed there was a brief connectivity issue earlier in the day, but were pleased to report that this has since been resolved. Their line, ***, is now active, and their team is ready to assist with any enquiries.

We trust this clarifies the situation, but please don’t hesitate to contact us at *** if you need any further assistance. 

We appreciate your support and look forward to ensuring a better experience for you in the future.

Kind regards 
ACDC Dynamics Customer Service Team.