1 reviews | Active since Sept 2026
Poor after-sales support, out-of-warranty inverter returned unrepaired with no spares available
ACDC Dynamics sold me an inverter, now refuses to repair or supply spares.
Dear Rob,
Thank you for taking the time to share your concerns with us. We were truly sorry to hear that your experience has not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this matter, where after we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
Dear Rob,
Thank you for taking the time to share your concerns with us. We were truly sorry to hear that your experience has not meet your expectations.
We strive to ensure customer satisfaction, and we will further review this matter, where after we will furnish you with feedback.
If you have any questions or need assistance in the meantime, please feel free to reach out to us.
Kind regards
ACDC Dynamics Customer Service Team.
Dear Rob,
Thank you for your patience while we took the time to review your concern and assess the available options.
At ACDC Dynamics, we place great importance on aftersales support and always strive to explore every possible option to assist our customers find the most practical solution.
Following our assessment, we can confirm that the Sun-3k 24VDC Hybrid Solar inverter was discontinued approximately 10 years ago. As a result, sourcing the required replacement parts can be challenging.
We have confirmed that the necessary spares can still be imported to facilitate a repair, however, once the cost of the parts, importation and repair labour is considered, the total cost would be comparable to, and potentially higher than, purchasing a new unit.
We also considered the warranty protection available with each option. A repaired unit would carry a 3-month warranty on the repair workmanship, while a new unit would provide the benefit of a full warranty covering applicable manufacturing faults, workmanship issues and component failures.
We appreciate that this may not be the outcome you were hoping for, but our intention is always to provide our customers with honest guidance and the most practical solution available.
In this instance, we believe replacing the obsolete unit would offer considerably better value and warranty protection than proceeding with a costly repair.
Thank you again for your patience and for giving us the opportunity to investigate this matter.
Kind regards
ACDC Dynamics Customer Service Team
Dear Rob,
Thank you for your patience while we took the time to review your concern and assess the available options.
At ACDC Dynamics, we place great importance on aftersales support and always strive to explore every possible option to assist our customers find the most practical solution.
Following our assessment, we can confirm that the Sun-3k 24VDC Hybrid Solar inverter was discontinued approximately 10 years ago. As a result, sourcing the required replacement parts can be challenging.
We have confirmed that the necessary spares can still be imported to facilitate a repair, however, once the cost of the parts, importation and repair labour is considered, the total cost would be comparable to, and potentially higher than, purchasing a new unit.
We also considered the warranty protection available with each option. A repaired unit would carry a 3-month warranty on the repair workmanship, while a new unit would provide the benefit of a full warranty covering applicable manufacturing faults, workmanship issues and component failures.
We appreciate that this may not be the outcome you were hoping for, but our intention is always to provide our customers with honest guidance and the most practical solution available.
In this instance, we believe replacing the obsolete unit would offer considerably better value and warranty protection than proceeding with a costly repair.
Thank you again for your patience and for giving us the opportunity to investigate this matter.
Kind regards
ACDC Dynamics Customer Service Team
Dear Rob,
Thank you for your response.
It appears there may be some details regarding this return that requires clarification. We will reach out to you directly to further address.
We sincerly appologies for the confusion and appreciate you bringing this to our attentiom.
Kind regards
ACDC Dynamics Customer Service Team.
Dear Rob,
Thank you for your response.
It appears there may be some details regarding this return that requires clarification. We will reach out to you directly to further address.
We sincerly appologies for the confusion and appreciate you bringing this to our attentiom.
Kind regards
ACDC Dynamics Customer Service Team.